Autor: Urmo Vallner
Key Principle of a Leader #48: Take pride when a subordinate gets promoted to outside organization
If you’re a good manager and are able to keep your people’s motivation and desire to learn high, they will develop at a torrid pace. It might even happen that the organization you work for will end up being too small for them, as there is no work that is commensurate with their new skills.…
Key Principle of a Leader #46: The sales pitch starts when client says no
Selling is like art and it starts by offering the customer value added to increase the customer’s satisfaction. Imagine a situation where the customer brings the goods he’s picked out up to the counter: The salesperson rings up the purchase, issues the receipt and reels off some words of thanks for the purchase.
Key Principle of a Leader #44: All sales are personal events
Customers want to feel that their purchase isn’t just a means of increasing the seller’s turnover and making a profit the service provider has to care about whether the customer actually needs the good or service. Very good sales are always personalized.
Key Principle of a Leader #25: Make sure, that tasks and roles are attributed fair and square
If management and employees have a different view of the right and fair division of roles, this will lead to resistance and conflict. An analytical and pragmatic manager is likely to be able to make the right decision, but the division of roles must be fair and comprehensible for team members as well.
Key Principle of a Leader #24: A leader should always look in a mirror
Foul-ups will happen at work 🤓. If you want to know who’s to blame in the latest foul-up, look in the mirror. Did you give your subordinates good enough instructions, tools and possibilities for successfully fulfilling the task?
Key Principle of a Leader #23: Tired workers are poor performers. Give them some days off.
Progress won’t be made if the job is in the hands of a tired worker, and they’re also a security risk to the company. Similarly to a fatigued driver, a tired worker can commit simple lapses or cause significant damage for a company.
Key Principle of a Leader #15: Team must operate efficiently in leader’s absence
The company’s work has to be organized so that everything functions even in the manager’s absence. It isn’t the manager’s job to do the work themselves.
Key Principle of a Leader #11: When on vacation, leave work behind
A fast pace of life blurs the boundaries between rest time and work. It especially affects people who are officially responsible for the company 24/7, such as management board members. There are fewer and fewer people who can “unplug” when they go on holiday.
